AI and automation
AI can now take on much of the repetitive work in a business: reading documents, sorting enquiries, drafting replies and pulling information out of messy data. I build practical tools that do this inside the systems you already use, with people kept in charge of the decisions that matter.
What I can help with
Documents
Read invoices, forms, contracts and emails, pick out the details and put them where they belong.
Enquiries
Sort incoming emails and messages, draft replies and pass each one to the right person.
Search your own information
Ask questions of your documents, policies and records, and get answers that show where they came from.
Reports and summaries
Turn data and notes into first-draft reports, summaries and descriptions for a person to check.
Workflow automation
Automate the handovers between systems and people that happen by copy and paste today.
AI in your product
Add AI features to your own app or service, built to be dependable and affordable to run.
How I approach it
Start with a real task
We pick one job that takes up real time and note how long it takes now, so it's clear whether the tool helps.
People stay in charge
Where accuracy matters, AI drafts and a person approves. It's always clear which steps are automatic.
Careful with your data
AI providers and settings are chosen with your data in mind, and sensitive information is kept out of AI where it isn't needed.
Tested on your own examples
The tool is checked against a set of your real cases before launch, and kept an eye on afterwards.
Questions
- Is AI accurate enough to trust?
- For many tasks, yes, with the right checks. Where a mistake would be costly, the tool flags what it's unsure of and a person reviews the result.
- Do we need our own AI model?
- Almost never. The leading AI models can be used securely through their providers, and set up to work with your own information.